Privacy Policy

1. Who We Are

This Privacy Policy applies to the website and related business communications operated by Shenzhen Igrentech Electronic Co., Ltd. (“iGrentech,” “we,” “us,” or “our”).

2. Scope of This Policy

This Privacy Policy applies when you:

• visit our website;
• submit a contact form, inquiry, or RFQ request;
• request product information, samples, or catalogs;
• communicate with us by email or messaging tools;
• engage with us regarding OEM / ODM, wholesale, technical support, or business cooperation; or
• otherwise interact with us in a business context.

This policy is intended for a B2B website and business communication environment.

3. Information We Collect

3.1 Information You Provide Directly

When you contact us or submit a form, we may collect information such as:

• name;
• business email address;
• phone number;
• company name;
• country or region;
• product interest;
• project requirements;
• inquiry content; and
• files, attachments, drawings, or technical documents you choose to send.

3.2 Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring pages or links;
• pages viewed and time spent;
• access date and time;
• approximate location derived from IP;
• cookie identifiers and similar technical data; and
• diagnostic, security, and server log information.

3.3 Information From Other Sources

We may also receive limited information from your colleagues or company representatives, distributors, agents, business partners, publicly available business sources, communication platforms you use to contact us, and logistics or project-support providers involved in a transaction or inquiry.

4. How We Use Personal Information

We may use personal information for the following purposes:

• to respond to inquiries, RFQs, and support requests;
• to provide product information, quotations, catalogs, samples, or technical documents;
• to communicate about OEM / ODM, wholesale, and project requirements;
• to evaluate product fit, application scenarios, and technical needs;
• to manage customer and supplier relationships;
• to process and follow up on orders, samples, shipping, and after-sales matters;
• to operate, maintain, and improve our website;
• to analyze website performance and user engagement;
• to protect our website, systems, and business from fraud, abuse, or security threats; and
• to comply with legal, regulatory, accounting, or contractual obligations.

5. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we may process personal information on one or more of the following legal bases:

• your consent;
• performance of a contract or steps taken at your request before entering into a contract;
• our legitimate interests, such as operating our website, responding to business inquiries, maintaining customer relationships, improving our services, and protecting our business; and
• compliance with legal obligations.

6. Cookies and Similar Technologies

We may use cookies, log files, pixels, or similar technologies to operate the website, remember preferences, understand website performance, and improve user experience.

These technologies may include strictly necessary cookies required for core website functions, performance or analytics cookies where enabled, and security-related technologies used to detect abuse, spam, or suspicious activity.

You can control cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

Where required by applicable law, we will rely on your consent before using non-essential cookies or similar technologies.

7. How We Share Personal Information

We do not disclose personal information beyond what is reasonably necessary for legitimate business and operational purposes. We may share personal information with:

• website hosting, IT, and security service providers;
• website analytics, communication, or form-processing providers;
• logistics, shipping, customs, or certification support providers where relevant to your request or order;
• professional advisers, including legal, accounting, or compliance advisers;
• government authorities, regulators, courts, or law enforcement where required by law; and
• affiliated entities, contractors, or project partners involved in fulfilling your inquiry or business request.

We require service providers to process personal information only for authorized purposes and with appropriate safeguards.

8. International Data Transfers

iGrentech is based in China, and our service providers or partners may operate in other countries. As a result, your personal information may be transferred to, stored in, or accessed from jurisdictions outside your own.

Where required by applicable law, we will take reasonable steps to implement appropriate safeguards for international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, accounting, compliance, and dispute-resolution requirements.

As a general rule:

• inquiry and contact records may be retained for up to 24 months after the last meaningful communication;
• RFQ, sample, project, and business negotiation records may be retained for up to 5 years, or longer where necessary for contract, warranty, compliance, or recordkeeping purposes;
• security logs and technical records are retained for a limited period appropriate to security and system administration needs; and
• records required by law may be retained for longer periods.

When retention is no longer necessary, we will delete, anonymize, or securely dispose of the information where appropriate.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, email transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive personal information unless it is necessary and properly protected.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of certain processing;
• object to certain processing based on legitimate interests;
• withdraw consent where processing is based on consent;
• request data portability where applicable;
• request information about how we process and disclose your personal information; and
• lodge a complaint with a competent supervisory authority or regulator.

To exercise any of these rights, please contact us at addway.wang@igrentech.cn. We may need to verify your identity before responding to a request.

12. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy law, subject to applicable exceptions.

Depending on your interaction with us, in the previous 12 months we may have collected the following categories of personal information:

• identifiers, such as name, email address, phone number, IP address, or business contact details;
• commercial information, such as inquiry history, quotation requests, sample requests, and product interests;
• internet or other electronic network activity information, such as browsing activity and website interaction data;
• professional or employment-related information, such as company name, role, or business contact details; and
• communications and records you provide to us.

We may collect this information directly from you, automatically from your device or browser, from service providers, and from business partners or publicly available business sources.

California residents may have rights that include the right to know, correct, delete, and access specific information, as well as the right not to be discriminated against for exercising applicable privacy rights.

Authorized agents may also submit requests on behalf of California residents where permitted by law. We may require verification of the request and authority. To submit a privacy request, contact us at addway.wang@igrentech.cn.

13. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or data practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated in an appropriate manner where required by law.

16. Contact Us