One-Stop Service
At iGrentech, we ensure that our customers receive the best experience throughout the purchase and use of our products by offering comprehensive pre-sales, in-sales, and after-sales services. Here are the services we provide at each stage
Pre-Sales Services
1) Product consultation: Our sales team will provide you with detailed product information, including features, performance, specifications, and pricing, to help you understand our products.
2) Samples: To help you better understand product performance and quality, we can offer sample services.
3) Customization service: For your special requirements, our sales representatives and product managers can provide customized services to meet your individual needs.
4) Technical support: Our technical team will provide professional technical support to resolve any problems you encounter while using our products.
In-Sales Services
1) Order processing: We will process your orders promptly to ensure on-time product delivery.
2) Logistics tracking: We will closely monitor the logistics to ensure that products are delivered to you safely and on time.
3) Payment methods: We support various payment methods such as bank transfer (offline or online), Alipay/WeChat Pay (on e-commerce platforms), etc., for your convenience.
After-Sales Services
1) After-sales guarantee: We promise to provide a certain level of after-sales service to ensure your rights are protected.
2) Return and exchange policy: If there is a quality issue with the product, we will provide return and exchange services.
3) Technical support: If you encounter problems during use, our technical team will provide ongoing technical support services.
4) Repair services: For product faults, we will offer remote technical services to ensure normal operation.
In short, iGrentech Electronic Limited is committed to providing high-quality products and services to ensure that you have no worries during the purchase and use process. Please feel free to contact us if you have any questions.
Technical Support
At iGrentech, we understand the critical importance of technical support to our customers and are committed to providing comprehensive, high-quality technical support services to enhance your experience using our products.
Our technical support covers, but is not limited to, the following:
- 01. We provide reference circuit designs. These meticulously crafted solutions, based on extensive industry experience and expertise, meet the needs of a variety of common application scenarios. They provide a solid and reliable foundation for your designs, helping you get started quickly.
- 02. We also provide relevant product certification information. This will greatly help you meet regulatory requirements and accelerate the time-to-market process.
- 03. We provide guidance on setting up test environments. With these guides, you can easily set up test environments to efficiently evaluate and verify product performance.
- 04. We assist you with driver porting. Whether it’s porting existing drivers to a new platform or optimizing existing drivers to improve performance, we will spare no effort to meet your needs.
Furthermore, our technical support team possesses the following qualities:
- Firstly, a profound technical expertise and rich practical experience that enable us to quickly and accurately solve a variety of technical issues;
- Secondly, a consistent professional dedication and service consciousness, with a customer-centric approach, we are committed to providing you with top-quality service;
- Lastly, excellent communication and collaboration skills, allowing us to work closely with you to drive the smooth progress of your projects.
No matter which stage of the project you are in, whether it’s the initial design planning or later optimization improvements, iGrentech is your trustworthy technical partner. Our goal is to help you reduce development costs, shorten product time-to-market, and increase the overall success rate of your project by providing high-quality technical support.
If you have any questions or needs regarding our technical support, please feel free to contact us. We look forward to working with you to create a brighter future!
OEM/ODM SERVICE
OEM/ODM Introduction
iGrentech is a high-tech enterprise integrating R&D, production, and sales of wireless communication terminal products. We provide customized products and OEM production services, and can customize products according to customer needs and development. Our goal is to become a first-class OEM/ODM factory for wireless repeaters, wireless network cards, wireless adapters, 5G routers, and 5G mobile Wi-Fi.
OEM/ODM Capabilities
We have a team of over 150 well-trained and experienced employees and managers who work together to grow and thrive. We have a production workshop of over 5,000 square meters, equipped with state-of-the-art production equipment and modern testing methods. We have strong mass production capabilities, with a monthly output exceeding 200,000 units.
With over 20 years of OEM and ODM experience, our professional engineers and designers can meet customer needs in a variety of ways. Our OEM and ODM partners for wireless routers, repeaters, USB WiFi, and wireless USB adapters include China Unicom, China Telecom, D-Link, LB-Link, QuanU Furniture, T-Mobile (USA), Bolt (Indonesia), Mobily (Saudi Arabia), and Viettel (Vietnam).